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Changes are periodically made to the information on the site and linked sites. HSBC's Facebook presences cannot discuss personal account details via Direct Messages on Facebook. If you have an inquiry requiring the sharing of such information, please send us a message through the HSBC Personal Internet Banking or contact us through HSBC Phone Banking.
Beside providing interactive customer service on @HSBC _ID Twitter page, now you can conveniently find us on HSBC Indonesia Facebook Fan Page. Currently, on Facebook we only support query resolution through comment on comment box that could be found on each content in our Facebook Fan Page. PT Bank HSBC Indonesia ("HSBC") operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for Indonesian customers.
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We're actively watching what people are saying to and about HSBC on Facebook and value your feedback. However, because of the public nature of the platform, we simply can't respond to or engage on all issues. We're actively watching what people are saying to and about HSBC on Twitter and value your feedback. Manage your money like an expert and make your wealth grow with HSBC Advance – a self-directed, smarter level of service. Build, manage and protect your wealth at home or abroad – with an exclusive level of service that includes your own Relationship Manager.
If for any reason you are not satisfied with our service, you may submit your feedback to us through below channels. HSBC is merely responsible for information that we have posted ourselves. We do not endorse the social media sites themselves, or any information posted on them by third parties or other users. HSBC does not guarantee continuous, uninterrupted or secure access to this site or a linked site. The content, accuracy, opinions expressed and other links provided by the linked sites are not necessarily investigated, verified, monitored or endorsed by HSBC. The information, software, products and description of services published on the site or a linked site may include inaccuracies or typographical errors, and HSBC and/or HSBC members specifically disclaim any liability for such inaccuracies or errors.
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HSBC regularly updates and monitors our social media accounts and welcomes feedback and ideas submitted via these channels. HSBC endeavours to join the conversation whenever possible, however cannot guarantee to read or reply to all messages sent to official HSBC social media accounts. You should ensure that you comply with the Terms and the community rules ("Community Rules").
You agree that you will not engage in any activities related to this site that are contrary to applicable law, regulation or the terms of any agreements you may have with HSBC. The content and material on this site is for informational purposes only and is not intended as an offer or solicitation for the purchase of HSBC stock, securities or any financial instrument, product or service. HSBC doesn't give investment, tax or other professional advice via social media sites. Any communication between you and HSBC on this site does not alter, change or supersede any of the agreements you may have with us as a customer. When you engage with HSBC via social media, your personal data may be stored on that social media site's servers, which are outside the control of HSBC. PT Bank HSBC Indonesia ("HSBC") strongly recommends that you not share any personal data like your name, address, date of birth, bank account number, credit card number etc. on any social media channels.
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The document must be received by the Bank within a maximum period of 20 working days from the initial date of complaint submission, and can be extended for an additional 20 business days. The period of handling complaints will be calculated after the Bank has received complete documentation. "Spam" advertisements or references to non-HSBC offers, products, services or websites.
The HSBC Indonesia Twitter "@HSBC_ID" is an interactive space for customer engagement, information and knowledge. If we do like you, this does not imply endorsement of any kind from HSBC. If we do follow you, this does not imply endorsement of any kind from HSBC.
HSBC's Twitter presences cannot discuss personal account details via Direct Messages on Twitter. HSBC doesn't give investment, tax, financial product or other professional advice via social media sites. Before making investment decisions, you should refer to the Site and consider the information on the Site having regard to your objectives, financial situation and needs.
If a complaint is made by an appointed and authorized third party, the complaint must be submitted along with a stamped Power of Attorney ("POA") letter and copy ID of the principal. We will investigate and provide our response within 20 business days and in certain conditions, it can be extended for another 20 business day with written confirmation. You can contact our Contact Center service number for further information and assistance regarding complaint handling. Login to your Personal Internet Banking account to send a message to us.
You should also obtain the disclosure document relating to a product referred to on the Site prior to making any decision about whether to acquire the product. 1 To help us continue to improve our services and in the interest of security, we may monitor and record your telephone call with us. Please note that for security reason, we cannot reveal details of banking account/credit card information and/or execute instruction pertaining to banking account/credit card through the above unsecured channel. The Bank can determine and request certain document that must be included in the complaint handling process.
Currently, on Twitter we only support query resolution through tweet with mentioning @HSBC_ID. So if there's something you need to know, please send us a tweet and mention @HSBC_ID. When you engage with HSBC via social media your personal information may be stored on that social media site's servers, which are outside the control of HSBC and may be outside Indonesia. Any information posted to such sites may be accessed and read by the general public.
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